Privacy Policy

Listiyo Family Dental

About This Page

This page contains two documents, because they’re governed by different laws and cover different information:

Part A — Website Privacy Policy & SMS Terms. Covers information collected through this website and text messaging (name, email, phone, browsing data). Governed by U.S texting rules (TCPA) and California privacy law.
Part B — HIPAA Notice of Privacy Practices. Covers your protected health information (PHI) once you become a patient — diagnoses, treatment records, imaging, billing. Governed by HIPAA and California’s Confidentiality of Medical Information Act.

Part A last updated: August 19, 2026

Part B last updated: October 16, 2025

Part A: Website Privacy Policy & SMS Terms

1. Who We Are

Listiyo Family Dental (Listiyo Dental Corporation) is a dental practice located at 5580 E. 2nd St. #206, Long Beach, CA 90803. This privacy policy explains how we collect, use, and protect your personal information when you visit our website or communicate with us.

2. Information We Collect

We collect information you voluntarily provide, including:

Full name
Email address
Phone number
Preferred appointment date and time
Insurance information
Message contents (general only; please do not include diagnoses, treatment history, or other health details in website forms, that information is collected privately at the office)

We also automatically collect:

Browser type and version
Pages visited and time spent
IP address and approximate location
Device information

3. How We Use Your Information

To respond to appointment requests and inquiries
To schedule, confirm, and manage appointments
To contact you about your dental care by phone, email, or SMS (with consent)
To send appointment reminders, re-care notices, and billing or account notifications
To measure the effectiveness of our advertising (only if you consent via the cookie banner)
To improve our website and services
To comply with legal obligations

4. HIPAA Notice

Information you submit through public web forms (name, email, phone, preferred appointment time) is treated with reasonable care but is not protected health information (PHI) under HIPAA until you become an established patient. Once you become a patient, all clinical information (diagnoses, treatment plans, imaging, billing records) is covered by HIPAA and California’s Confidentiality of Medical Information Act, and by our Notice of Privacy Practices, which we provide at your first visit. Please do not include diagnoses, medication lists, or other clinical details in web forms.

5. Third-Party Services

We use the following third-party services that may process your data on our behalf:

Mango Voice – phone and text messaging platform; transmits and stores our calls and texts
Our practice management software – scheduling, patient records, and appointment reminders (only after you become a patient)
Our online appointment booking tool – processes booking requests you submit through the website
Billing and insurance processing services – claims and payments (only after you become a patient)
Google Tag Manager and Google Analytics – website usage statistics
Google Ads – advertising measurement and remarketing (only with advertising consent)
Website hosting and maintenance providers

6. Cookies and Tracking

We use cookies and similar tracking technologies. You control these through the cookie banner that appears on your first visit and can change your choice at any time:

Essential cookies – required for core site functions. Always on.
Analytics – Google Analytics usage statistics, managed through Google Tag Manager.
Advertising cookies – Google Ads remarketing and conversion measurement. Optional; these run only if you accept them, and declining acts as a Do-Not-Sell request under California law.

Advertising tags do not run on our booking, contact, or pediatric pages. You can also opt out of personalized Google ads at adssettings.google.com and manage cookies in your browser. Our website does not respond to “Do Not Track” signals, as no industry standard exists.

7. SMS Communications (Terms and Conditions)

If you consent to receive SMS from Listiyo Family Dental, you agree to receive informational and promotional SMS from us, including appointment reminders and confirmations, re-care reminders, billing and account notifications, two-way conversational messages, review requests, and occasional promotions. Reply STOP to unsubscribe; Reply HELP for help; Message and data rates may apply; Messaging frequency may vary. Messages may be sent using automated technology.

Consent is not a condition of care or purchase.
Opt out anytime by replying STOP, QUIT, END, CANCEL, REVOKE, OPT OUT, or UNSUBSCRIBE, or by calling our office or telling our staff. We honor opt-outs within ten (10) business days. You may receive one final confirmation message, and you can opt back in anytime.
By opting in, you confirm you are the owner or authorized user of the number provided and are at least 18 years old.
Changing your number? Reply STOP from the old number or let our office know first.
Message and data rates depend on your mobile plan. Carriers are not liable for delayed or undelivered messages.

No mobile information, opt-in data, or SMS consent will be shared with, or sold to, third parties or affiliates for marketing or promotional purposes. Opt-in data is handled only by the service providers that deliver messages on our behalf (Section 5).

This page serves as both our Privacy Policy and our SMS Terms and Conditions.

8. Data Sharing

We do not sell your personal information. Under California’s CPRA, sharing data with advertising networks (Google) for cross-context behavioral advertising is treated as “sharing”; you can opt out by declining advertising cookies in the banner or by contacting us using the details below. We may also disclose information where required by law, court order, or governmental authority.

9. Data Security and Retention

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of electronic transmission or storage is 100% secure.

We keep information only as long as needed and as the law requires:

SMS consent and opt-out records – at least 4 years after our last message to your number
HIPAA compliance documentation – at least 6 years
Patient dental records – as required by law

10. Your Privacy Rights

You have the right to:

Know what personal information we collect about you and request a copy
Request correction of inaccurate personal information
Request deletion of your personal information (subject to legal retention requirements for dental records)
Opt out of the sharing of your information for advertising (decline advertising cookies, or contact us)

To exercise these rights, contact us using the details below; we will verify your identity before fulfilling the request. California residents may also have rights over their medical information under the Confidentiality of Medical Information Act; patient-record requests follow our Notice of Privacy Practices.

11. Children’s Privacy

Our website and SMS program are intended for adults and are not directed to children under 13, and we do not knowingly collect their information online. If you believe a child has provided information through our site, contact us and we will delete it. For patients who are minors, all communications go to the parent or legal guardian, and the mobile number on file must belong to the parent or legal guardian.

Part B: HIPAA Notice of Privacy Practices

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

I. Dental Practice Covered by this Notice

This Notice describes the privacy practices of Listiyo Family Dental (“Dental Practice”). “We” and “our” means the Dental Practice. “You” and “your” means our patient.

II. Our Promise to You and Our Legal Obligations

The privacy of your health information is important to us. We understand that your health information is personal and we are committed to protecting it. This Notice describes how we may use and disclose your protected health information to carry out treatment, payment or health care operations and for other purposes that are permitted or required by law. It also describes your rights to access and control your protected health information. Protected health information is information about you, including demographic information, that may identify you and that relates to your past, present or future physical or mental health or condition and related health care services.

We are required by law to:

Maintain the privacy of your protected health information;
Give you this Notice of our legal duties and privacy practices with respect to that information; and
Abide by the terms of our Notice that is currently in effect.

III. How We May Use or Disclose Your Health Information

The following examples describe different ways we may use or disclose your health information. These examples are not meant to be exhaustive. We are permitted by law to use and disclose your health information for the following purposes:

A. Common Uses and Disclosures

Treatment. We may use your health information to provide you with dental treatment or services, such as cleaning or examining your teeth or performing dental procedures. We may disclose health information about you to dental specialists, physicians, or other health care professionals involved in your care.
Payment. We may use and disclose your health information to obtain payment from health plans and insurers for the care that we provide to you.
Health Care Operations. We may use and disclose health information about you in connection with health care operations necessary to run our practice, including review of our treatment and services, training, evaluating the performance of our staff and health care professionals, quality assurance, financial or billing audits, legal matters, and business planning and development.
Appointment Reminders. We may use or disclose your health information when contacting you to remind you of a dental appointment. We may contact you by using a postcard, letter, phone call, voice message, text or email.
Treatment Alternatives and Health-Related Benefits and Services. We may use and disclose your health information to tell you about treatment options or alternatives or health-related benefits and services that may be of interest to you.
Disclosure to Family Members and Friends. We may disclose your health information to a family member or friend who is involved with your care or payment for your care if you do not object or, if you are not present, we believe it is in your best interest to do so.
Disclosure to Business Associates. We may disclose your protected health information to our third-party service providers (“business associates”) that perform functions on our behalf or provide us with services if the information is necessary for such functions or services. For example, we may use a business associate to assist us in maintaining our practice management software. All of our business associates are obligated, under contract with us, to protect the privacy of your information and are not allowed to use or disclose any information other than as specified in our contract.

B. Less Common Uses and Disclosures

Disclosures Required by Law. We may use or disclose patient health information to the extent we are required by law to do so. For example, we are required to disclose patient health information to the U.S. Department of Health and Human Services so that it can investigate complaints or determine our compliance with HIPAA.
Public Health Activities. We may disclose patient health information for public health activities and purposes, which include: preventing or controlling disease, injury or disability; reporting births or deaths; reporting child abuse or neglect; reporting adverse reactions to medications or foods; reporting product defects; enabling product recalls; and notifying a person who may have been exposed to a disease or may be at risk for contracting or spreading a disease or condition.
Victims of Abuse, Neglect or Domestic Violence. We may disclose health information to the appropriate government authority about a patient whom we believe is a victim of abuse, neglect or domestic violence.
Health Oversight Activities. We may disclose patient health information to a health oversight agency for activities necessary for the government to provide appropriate oversight of the health care system, certain government benefit programs, and compliance with certain civil rights laws.
Lawsuits and Legal Actions. We may disclose patient health information in response to (i) a court or administrative order or (ii) a subpoena, discovery request, or other lawful process that is not ordered by a court if efforts have been made to notify the patient or to obtain an order protecting the information requested.
Law Enforcement Purposes. We may disclose your health information to a law enforcement official for law enforcement purposes, such as to identify or locate a suspect, material witness or missing person or to alert law enforcement of a crime.
Coroners, Medical Examiners and Funeral Directors. We may disclose your health information to a coroner, medical examiner or funeral director to allow them to carry out their duties.
Organ, Eye and Tissue Donation. We may use or disclose your health information to organ procurement organizations or others that obtain, bank or transplant cadaveric organs, eyes or tissue for donation and transplant.
Research Purposes. We may use or disclose your information for research purposes pursuant to patient authorization or waiver approval by an Institutional Review Board or Privacy Board.
Serious Threat to Health or Safety. We may use or disclose your health information if we believe it is necessary to do so to prevent or lessen a serious threat to anyone’s health or safety.
Specialized Government Functions. We may disclose your health information to the military (domestic or foreign) about its members or veterans, for national security and protective services for the President or other heads of state, to the government for security clearance reviews, and to a jail or prison about its inmates.
Workers’ Compensation. We may disclose your health information to comply with workers’ compensation laws or similar programs that provide benefits for work-related injuries or illness.

IV. Your Written Authorization for Any Other Use or Disclosure of Your Health Information

Uses and disclosures of your protected health information that involve the release of psychotherapy notes (if any), marketing, sale of your protected health information, or other uses or disclosures not described in this notice will be made only with your written authorization, unless otherwise permitted or required by law. You may revoke this authorization at any time, in writing, except to the extent that this office has taken an action in reliance on the use of disclosure indicated in the authorization. If a use or disclosure of protected health information described above in this notice is prohibited or materially limited by other laws that apply to use, we intend to meet the requirements of the more stringent law. If you have signed our text-messaging consent form, that signed consent serves as your written authorization for the promotional text messages described in Part A, Section 7. You may revoke it at any time by opting out of texts.

V. Your Rights with Respect to Your Health Information (HIPAA)

You have the following rights with respect to certain health information that we have about you (information in a Designated Record Set as defined by HIPAA). To exercise any of these rights, you must submit a written request using the contact details in the Contact & Your Rights section at the end of this page.

A. Right to Access and Review

You may request to access and review a copy of your health information. We may deny your request under certain circumstances. You will receive written notice of a denial and can appeal it. We will provide a copy of your health information in a format you request if it is readily producible. If not readily producible, we will provide it in a hard copy format or other format that is mutually agreeable. If your health information is included in an Electronic Health Record, you have the right to obtain a copy of it in an electronic format and to direct us to send it to the person or entity you designate in an electronic format.

We may charge a reasonable fee to cover our cost to provide you with copies of your health information.

B. Right to Amend

If you believe that your health information is incorrect or incomplete, you may request that we amend it. We may deny your request under certain circumstances. You will receive written notice of a denial and can file a statement of disagreement that will be included with your health information that you believe is incorrect or incomplete.

C. Right to Restrict Use and Disclosure

You may request that we restrict uses of your health information to carry out treatment, payment, or health care operations or to your family member or friend involved in your care or the payment for your care. We may not (and are not required to) agree to your requested restrictions, with one exception: If you pay out of your pocket in full for a service you receive from us and you request that we not submit the claim for this service to your health insurer or health plan for reimbursement, we must honor that request.

D. Right to Confidential Communications, Alternative Means and Locations

You may request to receive communications of health information by alternative means or at an alternative location. We will accommodate a request if it is reasonable and you indicate that communication by regular means could endanger you. When you submit a written request to the Privacy Official listed on the first page of this Notice, you need to provide an alternative method of contact or alternative address and indicate how payment for services will be handled.

E. Right to an Accounting of Disclosures

You have a right to receive an accounting of disclosures of your health information for the six (6) years prior to the date that the accounting is requested except for disclosures to carry out treatment, payment, health care operations (and certain other exceptions as provided by HIPAA). The first accounting we provide in any 12-month period will be without charge to you. We may charge a reasonable fee to cover the cost for each subsequent request for an accounting within the same 12-month period. We will notify you in advance of this fee and you may choose to modify or withdraw your request at that time.

F. Right to a Paper Copy of this Notice

You have the right to a paper copy of this Notice. You may ask us to give you a paper copy of the Notice at any time (even if you have agreed to receive the Notice electronically). To obtain a paper copy, ask the Privacy Official.

G. Right to Receive Notification of a Security Breach

We are required by law to notify you if the privacy or security of your health information has been breached. The notification will occur by first class mail within sixty (60) days of the event. A breach occurs when there has been an unauthorized use or disclosure under HIPAA that compromises the privacy or security of your health information.

The breach notification will contain the following information: (1) a brief description of what happened, including the date of the breach and the date of the discovery of the breach; (2) the steps you should take to protect yourself from potential harm resulting from the breach; and (3) a brief description of what we are doing to investigate the breach, mitigate losses, and to protect against further breaches.

VI. Special Protections for HIV, Alcohol and Substance Abuse, Mental Health and Genetic Information

Certain federal and state laws may require special privacy protections that restrict the use and disclosure of certain health information, including HIV-related information, alcohol and substance abuse information, mental health information, and genetic information. For example, a health plan is not permitted to use or disclose genetic information for underwriting purposes. Some parts of this HIPAA Notice of Privacy Practices may not apply to these types of information. If your treatment involves this information, you may contact our office for more information about these protections.

VII. How to Make Privacy Complaints

If you have any complaints about your privacy rights or how your health information has been used or disclosed, you may file a complaint with us by contacting our Privacy Official listed on the first page of this Notice.

You may also file a written complaint with the Secretary of the U.S. Department of Health and Human Services, Office for Civil Rights. We will not retaliate against you in any way if you choose to file a complaint

Changes to These Notices

We may update the Website Privacy Policy & SMS Terms (Part A) and the HIPAA Notice of Privacy Practices (Part B) from time to time, on independent schedules — a change to one does not necessarily mean a change to the other. The “last updated” date for each part, shown at the top of this page, reflects its most recent revision.

For Part B specifically: any change will apply to the health information we have about you or create or receive in the future. We will promptly revise the Notice when there is a material change to the uses or disclosures, individual’s rights, our legal duties, or other privacy practices described in it. We will post the revised Notice on our website and in our office, and will provide a copy on request.

Contact & Your Rights

For any question, request, or complaint relating to either document on this page — website data, SMS, or your health records — contact:

Listiyo Family Dental (Listiyo Dental Corporation) Attn: Privacy Official 5580 E. 2nd St. #206, Long Beach, CA 90803 Phone: +1 562-438-8802 Email: drlistiyo@gmail.com

We will verify your identity before fulfilling any request that involves your personal or health information.